Unified communications (UC) is the integration of real-time communication services such as instant messaging(chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

In its broadest sense, UC can encompass all forms of communications that are exchanged via a network to include other forms of communications such as Internet Protocol Television (IPTV) and digital signage Communications as they become an integrated part of the network communications deployment and may be directed as one-to-one communications or broadcast communications from one to many.

Communicate Networks can offer open standards based service oriented architectures powered by known players. Based on the client's business need, we can also recommend the most appropriate architectural approach that is easy to manage from a single administrative view and simplify the communication experience for the end users, relevant to the business imperatives. One of Communicate Networks core strength areas includes blending and offering a hybrid architecture that functionally enhances the user experience across different management levels in an enterprise. The solutions offering encompass

  1. IP telephony architectures with Avaya, Cisco and Microsoft as a base at a single location/geography to multiple locations and geographies.
  2. Integration Unified Communication and collaboration experience adopting the 'Bring Your Own Device'(BYOD) concepts that enables users to have a consistent experience.
  3. Migrating from a legacy communication architecture to Unified Communication and collaboration framework on open standards, thereby allowing enterprises a choice of devices, scale and flexibility.
  4. Consulting service providers to host value added service offerings.
  5. Consulting enterprises for compliance and regulatory issues prevalent in India.
  6. Customized business communication applications for verticals to embed communications effectively in their business processes.